Workspaces

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What is a Workspace?

A Workspace is your team’s shared home inside First Answer. Every brand you monitor, every prompt you track, and every analysis you run lives inside a workspace — and everyone you invite to that workspace can access all of it together. When you create your First Answer account, a personal workspace is created for you automatically. You can rename it, invite teammates, and manage access from the Workspace settings page.

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Switching workspaces

If you belong to more than one workspace — either as the owner or as a member invited by someone else — you can switch between them using the workspace selector in the top navigation bar. Click the workspace name in the top-left header. A dropdown appears listing all your workspaces, each labeled with your role: Owner or Member. Click any workspace to switch to it instantly.

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Roles

Every workspace has three role types: There is always exactly one owner per workspace. Ownership cannot be transferred, and the owner can’t leave the workspace. Admins are created by promotion: the owner turns an existing member into an Admin (see Changing a member’s role). An Admin counts toward the seat limit just like a member, and can leave the workspace at any time.

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Accessing Workspace settings

To open the Workspace settings page, click your name in the top-right corner. A dropdown menu appears — select Workspace. This option is only available to the owner and Admins of the selected workspace. This takes you to the Workspace settings page, where you can see all current members, manage pending invites, and invite new teammates.

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Inviting members

The owner and Admins can send invitations. To invite a teammate: First Answer handles two scenarios automatically: If the email already has a First Answer account — the person is added as a member immediately and receives an email notification. If the email is not yet registered — an invite link is sent to that address. The link is valid for 7 days. When they sign up, they are automatically added to your workspace. In both cases, the person joins as a Member. To give them Admin permissions, the owner promotes them afterwards.

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Seat limits

The number of people you can have in your workspace depends on your plan. The seat count includes:

• Active Members and Admins (the owner does not count toward the seat limit)
• Pending invitations that have not yet expired

The Workspace settings page shows how many seats are still available (for example, 1 of 2 invites available). If you have reached your plan’s limit, upgrade your plan or remove an existing member before sending new invites.

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Managing members

From the Workspace settings page, the owner and Admins can manage the member list:

• View member details — each row shows the member’s name, email, role badge, join date, and date of last activity
• Remove a member — click the ··· menu next to a member and select Remove member. Their access is revoked immediately. The owner can remove Members and Admins; Admins can only remove regular Members

Removed members lose access to the workspace right away. Their data — brands, analyses, and results — stays in the workspace and is not deleted.

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Changing a member’s role

Only the owner can change roles. Click the ··· menu next to a member and select:

• Make admin — promotes a Member to Admin
• Revert to member — turns an Admin back into a regular Member

The change takes effect immediately.

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Managing pending invites

Invitations that have been sent but not yet accepted appear in the Pending Invites section of the Workspace settings page. From there, the owner and Admins can:

• Resend — generates a fresh invite link and sends a new email. Also resets the 7-day expiry timer
• Revoke — cancels the invite so the existing link stops working

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Activity log

The activity log shows who changed what inside the workspace, and when. Use it to follow changes made by your team and as evidence for internal or customer audits.

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Who has access

Only the workspace Owner and Admins can see the activity log. Regular members don’t see the section and can’t query the records, and this is enforced on the server, not only in the interface. Each record belongs to a single workspace. You only see the activity of the currently selected workspace, never that of other workspaces.

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How to access it

The list shows the most recent activity first, with the Date, User, Action, and Item columns. When the change is on something tied to a brand, the brand name appears next to the item. You can narrow the list with the Item type, Action, User, and Period filters, and go back to the full list with Clear filters.

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What is recorded

A record is created whenever someone in the workspace makes a change through the platform, for example:

• Brands: creation, editing, deletion, onboarding completion, and regeneration
• Competitors: monitored competitors (creation, editing, deletion, assignment) and ignored detected competitors
• Prompts: creation and deletion of monitored prompts, prompt groups, and assigning prompts to groups
• Monitored URLs: creation and deletion
• Recommended actions and content: status changes, content creation and editing, feedback, and version restores
• Workspace and team: renaming the workspace, invites (sending, resending, revoking), role changes, members being removed or leaving
• Integrations: linking and unlinking Google Search Console properties, and assigning AI Analytics and Crawler Logs projects

Each record stores:

• Who made the change (user and email)
• When it was made (date and time)
• What was done (created, updated, deleted, or a specific action such as archiving or resending an invite)
• Which item (item type and name, and the brand when there is one)
• What changed, for edits: the previous and new value of each changed field

For security purposes, the IP address and browser used are also recorded. This information is not shown in the interface and is only available to the First Answer team for internal investigation.

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What is not recorded

• Views: opening pages, browsing dashboards, or exporting data doesn’t create a record. Only changes are recorded.
• Automatic processes: data collection and analyses that the platform runs in the background don’t appear in the log.
• Sensitive data: passwords, access tokens, and API keys are never stored. For API keys, only the name and prefix are recorded. Long text, such as the body of a piece of content, isn’t copied into the log either; only the fact that it changed is recorded.

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Integrity and retention

Records can’t be edited or deleted, not by the Owner and not by the First Answer team through the platform. If a user leaves the workspace or has their account deleted, their records remain available, with the email they used at the time. Records are currently kept indefinitely.

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Renaming your workspace

The owner and Admins can rename the workspace at any time. On the Workspace settings page, click the pencil icon next to the workspace name, type the new name, and save. Names must be between 3 and 60 characters.